Not Just An Urban Legend

Employee handbook

New employees are given a copy of the famous Nordstrom's Employee Handbook -- a single 5 x 8 inch gray card containing 75 words:^[4]

WELCOME TO NORDSTROM

We're glad to have you with our Company. Our number one goal is to provide outstanding customer service. Set both your personal and professional goals high. We have great confidence in your ability to achieve them.

Nordstrom Rules: Rule #1: Use your good judgment in all situations. There will be no additional rules.

Please feel free to ask your department manager, store manager, or division general manager any question at any time.

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I had heard about it, but did not know for sure that it was true...until today. Nordstrom's The Rack outlet store does exist! And I shopped there today. For a girl who is most happy finding a good deal on, well, just about anything, finding a premium outlet store makes for a really good day:)